E-resource helpdesk into virtual reference: identifying core competencies

This article explores the competencies needed to manage the riot of electronic resources available on the Internet. Because of my Internet experience, I am naturally drawn to this particular medium. This article concludes that communication is one of the most important factors in managing this ever-growing population of resources. Communication is one of my strong points.

Services in a (post)Google world

This article challenges the notion that Google is putting librarians out of business. It examines the ways that librarians have approached Google's ability to produce a "fire hose of information" to assist patrons. Rather than feel threatened by Google and other popular search tools, librarians should welcome them into the fold and exploit the power that they offer to enhance a librarian's skills.

Wish List

rsrcover.gif WREF.jpg about_loty_lj_cover.jpg

Bibliographic Citations

Mitchell, E., & Watstein, S. B. (2010). Services in a (post)Google world. Reference Services Review, 38(1),

Resnick, T., Ugaz, A. ., & Burford, N. (2010). E-resource helpdesk into virtual reference: identifying core competencies. Reference Services Review, 38(3),